MANAGED SERVICES
Oracle Cloud Managed Services provides a comprehensive suite of cloud-based services to help businesses achieve operational efficiency and cost savings. It includes managed infrastructure, platform, and application services, as well as managed services for Oracle Database, Oracle Fusion Middleware, and Oracle Cloud Applications. With Oracle Cloud Managed Services, businesses can reduce IT complexity and costs while also improving security, reliability, and performance.
HOW DO WE DO IT
Oracle Managed Services refer to the services provided by Oracle, a multinational computer technology corporation, to manage and support various aspects of their software and technology products for businesses. These services can include managing databases, applications, cloud infrastructure, and more. The specifics of Oracle Managed Services can vary based on the products and solutions involved, but here are some general steps to consider:
​
1. **Assessment and Planning:**
- Identify your organization's requirements, challenges, and goals.
- Determine which Oracle products and services you need managed.
2. **Engagement and Contracting:**
- Contact Oracle's sales or customer service team to discuss your requirements.
- Review and negotiate a service-level agreement (SLA) that outlines the scope, responsibilities, response times, and other key terms.
- Sign the contract and officially engage Oracle Managed Services.
3. **Deployment and Configuration:**
- Collaborate with Oracle's managed services team to deploy and configure the relevant software, databases, applications, or cloud infrastructure.
- Provide necessary access and permissions for Oracle's team to manage and monitor your systems.
4. **Monitoring and Maintenance:**
- Oracle's team will actively monitor the performance, health, and security of your systems.
- They will apply patches, updates, and fixes to keep your systems up to date and secure.
- Perform routine maintenance tasks such as backups, data management, and optimization.
5. **Issue Resolution and Support:**
- Oracle Managed Services will provide support for any issues, incidents, or inquiries related to the managed systems.
- They will troubleshoot and resolve problems, aiming to minimize downtime and disruptions.
6. **Reporting and Communication:**
- Regularly communicate with the Oracle Managed Services team to review performance, discuss any concerns, and ensure that the service is meeting your expectations.
7. **Scalability and Optimization:**
- As your business needs change, work with Oracle to scale the managed services up or down as required.
- Optimize your systems for performance, cost-efficiency, and security based on recommendations from Oracle.
8. **Continuous Improvement:**
- Collaborate with Oracle to identify opportunities for improvement, automation, and innovation in your managed systems.
It's important to note that Oracle's specific offerings and processes for Managed Services can evolve over time. It's recommended to directly contact Oracle or their authorized representatives to get the most up-to-date information about their Managed Services and how they can best suit your organization's needs.